Complaints

Not happy? Tell us.

We want to hear when we get something wrong, so we can put it right.

How we handle complaints

  1. You get a reference number straight away.
  2. We acknowledge your complaint and look into it.
  3. We tell you what we found and what we will do about it.

If you are not satisfied with our answer, you may be able to take it to an independent complaints body in your country.

You can also call us on 0419 182 804.

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